Front Office Assistant

6 days ago

Muzaffarnagar, India Namaste Dwaar Resort Full time

A front office associate, also known as a front desk associate or receptionist, works in the front desk or reception area of a hotel.
- **Greeting customers**: Welcoming guests and visitors in a friendly and professional manner
- **Managing reservations**: Registering guests, assigning rooms, and managing reservations
- **Processing payments**: Accepting payments, processing transactions, and maintaining accurate records
- **Maintaining records**: Keeping up-to-date records of guest information, room occupancy, and reservations
- **Providing information**: Sharing details of services with relevant departments and providing guests with information about the company, services, and policies
- **Managing appointments**: Managing appointments, meetings, and conference room bookings
- **Providing access**: Providing access cards or badges to visitors
- **Maintaining security**: Monitoring and maintaining security protocols, and following emergency procedures when necessary
- **Keeping the area clean**: Ensuring the front desk area is clean and organized
- **Assisting guests with special needs**: Offering assistance to guests with disabilities or special needs

Some skills that are useful for a front office associate include:

- Good communication skills
- Ability to handle difficult situations
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation

Pay: ₹8,543.75 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Overtime pay

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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