Customer Support

1 day ago

Mohali Punjab, India Jungleworks Full time

**Job Information**:
Industry
- InternetWork Experience
- 0-1 yearCity
- MohaliState/Province
- PunjabCountry
- IndiaZip/Postal Code
- 140306**Job Title**: Customer Support & Communication Intern

**Location**: Mohali, India

**Company**: Buddy (a brand of Jungleworks)

**About Us**: Buddy, a leading platform under Jungleworks, is dedicated to connecting individuals facing challenges like depression, stress, anxiety, relationship issues, and career concerns with professional consultants. Our mission is to provide timely, empathetic support through a network
- of skilled listeners and psychologists.

**Job Summary**: We are seeking a highly motivated and communicative intern to join our team. As a Customer Support & Communication Intern, you will be the frontline contact for our users, responsible for managing chats on social media, WhatsApp, and our customer support panel. You will also coordinate and schedule sessions between customers and consultants, ensuring a smooth and supportive experience for our users.

**Key Responsibilities**:

- Handle and respond to customer inquiries through social media, WhatsApp, and the customer support panel.
- Act as a liaison between customers and consultants, coordinating and scheduling appointments.
- Provide empathetic and effective communication to customers dealing with sensitive issues.
- Ensure timely follow-ups and maintain high standards of customer satisfaction.
- Collaborate with the team to improve processes and customer experience.
- Maintain accurate records of interactions and scheduling.

**Qualifications**:

- Strong verbal and written communication skills in both Hindi and English.
- Ability to handle sensitive conversations with empathy and professionalism.
- Excellent organizational skills and attention to detail.
- Ability to work under pressure and meet deadlines.
- Basic knowledge of social media platforms and customer support tools.
- Prior experience in customer support or a related field is a plus.

**What We Offer**:

- Hands-on experience in a fast-growing industry.
- Opportunity to make a meaningful impact in people's lives.
- Mentorship and training from experienced professionals.
- A positive and supportive work environment.
- Join us in making a difference

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