Counter Sales Executive

1 day ago

White Field Bengaluru Karnataka, India Bhaleri Consumer Services Pvt. Ltd. Full time

We are seeking a dedicated and professional **Counter Sales Executive** for our washing and laundry service. As a Counter Sales Executive, you will play a key role in ensuring that customers receive exceptional service while managing their laundry requirements. This position requires excellent customer service skills, attention to detail, and a strong knowledge of laundry services.

**Key Responsibilities**:

- **Customer Service**:

- Greet customers and assist them in selecting the appropriate laundry services.
- Provide clear information about pricing, service options, and delivery times.
- Answer customer inquiries regarding the laundry process, garment care, and special requests.
- **Order Management**:

- Receive, document, and process customer orders accurately.
- Ensure proper labeling and categorization of customer items for washing and delivery.
- Handle both regular and special laundry requests, such as delicate fabric care or dry cleaning services.
- **Sales and Upselling**:

- Promote additional services, such as express laundry, stain removal, or fabric treatments.
- Cross-sell or upsell services based on customer needs and preferences.
- Process payments and provide receipts for services rendered.
- **Quality Assurance**:

- Check the condition of garments and alert customers about any potential issues (e.g., stains or damaged fabrics).
- Ensure that items are correctly cleaned, ironed, and returned in excellent condition.
- Maintain a high standard of cleanliness in the counter area.
- **Inventory Management**:

- Monitor stock levels of detergents, cleaning supplies, and other laundry materials.
- Place orders for inventory replenishment as needed.
- **Record Keeping**:

- Maintain accurate records of customer orders, transactions, and delivery schedules.
- Use point-of-sale (POS) systems to track orders and payments.
- **Complaint Resolution**:

- Address customer concerns or complaints in a professional and courteous manner.
- Resolve issues related to quality, timing, or other service-related matters.

**Qualifications**:

- High school diploma or equivalent.
- Previous experience in customer service or sales, preferably in the laundry, dry cleaning, or hospitality industry.
- Basic knowledge of laundry services and garment care is a plus.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Good organizational skills and attention to detail.
- Proficient in using POS systems and handling cash transactions.

**Working Conditions**:

- Full-time position with flexible working hours.
- Ability to work weekends or evenings as required.
- Physical stamina to stand for extended periods and handle laundry items.

**Skills and Abilities**:

- Excellent customer service and communication skills.
- Ability to handle multiple tasks and manage time efficiently.
- Positive attitude with a willingness to learn.
- Professional appearance and demeanor.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: In person

Expected Start Date: 15/01/2025

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