Trainer - Call Center - in Office - Bangalore

2 weeks ago

Bengaluru Karnataka, India Transworld Systems, Inc. Full time

**Please Note**:

- ** English** language proficiency is **required**for this role.
- This is a **full-time**, **_work from office_** role.
- This requires a U.S. schedule - India **_Night shift_**

**Work Location**: This is a **Work from Office**position and location is **Bangalore** at

**_
3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103_**

Build Your Future Come join our thriving team We are seeking ambitious, self-motivated and driven people just like you for a rewarding career.

**Why should you consider TSI?**
- Transport Facility
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, paid time off and paid holidays
- Transportation provided
- Working 5 days

**Job Title**: Trainer
**Experience**: 3 to 5 Years
**Employment Type**: Full-Time

**Job Summary**:
**Training**
- ** Training Delivery**: Conduct engaging and interactive training sessions for new hires and existing employees, both in-person and via virtual platforms
- ** Performance Assessment**: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary adjustments to improve outcomes
- ** Ongoing Support**: Provide ongoing coaching and support to team members, addressing individual training needs and performance gaps
- ** Compliance**:Ensure all training programs are compliant with industry regulations and company policies
- ** Documentation**: Maintain detailed records of training activities, attendance, and progress, and prepare reports for management
- ** Collaboration**: Work closely with management, Quality Assurance, Compliance, Operations and other departments to identify training needs and develop strategies to address them
- ** Continuous Improvement**: Stay informed about industry trends, best practices, and new technologies in collections training, incorporating these insights into training programs

**On Job Training (OJT)**
- ** OJT Plan**: Formulate a OJT plan that will cater to the new hire and reduce their learning curve
**Performance Management**:

- Monitor and evaluate new hire performance
- Setting clear goals and expectations
- Listening to random calls and providing constructive feedbacks
- ** Training and Development**: Identify training needs during the OJT phase and coordinate crash courses
- ** Performance Reporting**: Prepare and present regular reports on team performance, progress, and challenges to senior management
- Overall Team Certification scores across all training batches at 90 days
- OJT Results (MR achievements, QA scores etc.)
- No of crash course based on training needs conducted during phase
- Meeting the standards of process document updates
- No of refreshers conduced based on Operational requirements No of updates and training rollouts- Bachelor’s degree in any discipline (training/education-related certifications preferred).
- 3 to 5 years of proven experience as a corporate trainer or similar role.
- Ability to manage multiple training sessions and projects effectively.
- Ability to assess training needs and measure outcomes.

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