Infrastructure Automation-systrack

4 days ago

Ahmedabad Gujarat, India Wipro Limited Full time

**Job Description**:

- **
- Job Title: Infrastructure Automation-Systrack
- Req Id: 45830
- City: Ahmedabad
- State/Province: Gujarat
- Posting Start Date: 4/21/25
- Job Description:
**Role Purpose**

The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required.

**͏**:
**Knowledge, Skills and Abilities**:

- BA/BS Degree (or equivalent) with at least 5 years of work experience
- Ability to build effective relationships at all levels of the organization and maintain a high level of customer service at all times
- Proven successful troubleshooting background, e.g. service desk, field/desktop support
- Detective-like curiosity regarding systemic problems in the digital enterprise
- Proven ability to identify issues, seek resolutions, and advocate for process improvements
- Technical documentation and presentation experience required
- Ability to conduct meetings, document actions and follow up with all parties involved
- Excellent written/verbal communication, organization, presentation, and project management skills
- Experience delivering solutions to large enterprises (Fortune 500, FTSE 100 etc.)
- Ability to troubleshoot & analyse software
- Ability to demonstrate (through the use of analytics) value to the support team and/or client
- Willingness to learn and adapt in a fast-paced environment
- Ability to work individually and within a highly collaborative team setting
- Previous experience with enterprise level top-tier technical support desirable
- Previous experience with Systems Integrators desirable

**͏**:
**Technical Skills and Knowledge**:

- Professional certifications in technology like Microsoft, Citrix, and VMware such as MCP, MCSE, MCT, CCA, CCEA, VCP, VCAP, and VCI desirable
- **Experience of transformational outsourcing and understanding of the principles and challenges involved**:

- **Broad understanding of ICT technologies covering many of the following**:

- Desktop technologies and solutions
- Windows Server Technologies
- Virtualization Technologies and Techniques such as server-based computing and desktop virtualization.
- End user support tools/techniques
- Understanding of relational databases is a plus, SQL query language and scripting, Microsoft SQL Server, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services)
- SQL query skills are familiarity is desirable
- Scripting and PowerShell familiarity is desirable

**Personal Attributes**:

- Act with integrity
- Articulate
- Active listener
- Attention to detail
- Team player
- Persuasiveness
- Problem solving
- Technical curiosity
- Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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