Voice Process Executive

2 days ago

Raipur Chhattisgarh, India nirvana_association Full time

Job Title: Voice Process Executive

**Responsibilities**:
1. Customer Interaction: Handle inbound/outbound customer calls, providing assistance and resolving issues or queries.

2. Product Knowledge: Ensure a thorough understanding of the company’s products/services to answer customer inquiries accurately.

3. Issue Resolution: Address and resolve customer complaints or issues effectively and efficiently.

4. Maintain Records: Update customer accounts and maintain detailed records of interactions.

5. Upselling/Cross-selling: Actively promote company products/services by identifying opportunities during customer interactions.

6. Quality Assurance: Adhere to quality and performance standards, including call handling time, customer satisfaction, and compliance with company policies.

7. Team Collaboration: Collaborate with team members to improve performance and customer satisfaction.

Skills & Qualifications:
Communication Skills: Excellent verbal communication skills, with the ability to engage with customers clearly and professionally.

Problem-Solving: Ability to think critically and find solutions to customer concerns.

Time Management: Efficient in managing call volumes and meeting service goals.

Customer-Centric Attitude: Strong focus on delivering a positive customer experience.

Multitasking: Ability to handle multiple tasks simultaneously, including managing calls while documenting interactions.

Basic Computer Skills: Proficiency in using computers and handling CRM software.

Language Proficiency: Ability to communicate in English (or other languages based on the company’s requirements).

Preferred Qualifications:
Previous experience in a call center or customer service role.

Knowledge of customer service software or CRM tools.

Ability to work in a fast-paced environment.

Strong attention to detail.

Shift: Rotational shifts (if applicable)

This JD can vary based on the company, industry, and specific role, but these are the typical responsibilities and skills for a Voice Process Executive. Let me know if you'd like to add any specific details or tailor it further

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- customer interaction: 1 year (required)
- Product knowledge: 1 year (required)
- client handling: 1 year (required)

Work Location: In person

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