Voice Process Executive

1 week ago

Raipur Chhattisgarh, India nirvana_association Full time

Here’s a **Job Description (JD) for a Voice Processor Executive**:
**Job Title**: Voice Processor Executive**Location**: [Specify Location]**Job Type**: Full-time/Part-time/Contract**Experience**: [Specify Experience Level, e.g., 1-3 years]**Salary**: [Specify if applicable]**Job Summary**:
**Key Responsibilities**:

- Handle inbound and outbound calls professionally and efficiently.
- Process customer requests, inquiries, and complaints while ensuring service quality.
- Verify and update customer information in the database.
- Maintain accurate records of interactions and transactions.
- Follow scripts, workflows, and compliance guidelines to ensure data accuracy.
- Coordinate with internal teams to resolve customer issues.
- Meet daily, weekly, and monthly performance targets.

**Key Requirements**:

- **Education**: Minimum [Specify Qualification, e.g., Graduate/Diploma].
- **Experience**: [Specify years] experience in voice process/customer service/BPO preferred.
- **Skills**:

- Excellent verbal communication skills in [Specify Language(s)].
- Basic computer skills (MS Office, CRM software).
- Strong listening and problem-solving skills.
- Ability to work in a fast-paced environment.
- Willingness to work in shifts (if applicable).

**Additional Information**:

- Work from office/remote/hybrid (as per company policy).
- Shift details: [Specify, e.g., Day/Night Rotational Shifts].
- Incentives based on performance (if applicable).

Would you like me to tailor this JD further based on specific industry requirements?

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Microsoft Excel: 3 years (required)
- International voice process: 3 years (required)
- Client handling: 3 years (required)

Work Location: In person

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