Desktop Support-pune

3 days ago

Mumbai Maharashtra, India BirlaSoft Full time

Country/Region: IN
- Requisition ID: 21358
- Work Model:

- Position Type:

- Salary Range:

- Location: INDIA - MUMBAI - BIRLASOFT OFFICE

**Title**:Desktop Support-Pune**:

- Description:

**Area(s) of responsibility**:
**Skill: Desktop Support Engineer**
**Experience: 2- 5 Years**

**Location: Pune, Mumbai**

**Roles & Responsibilities**:
**Handling tickets which are required onsite support**
**Responding to client support requests.**
**Contacting clients to find out the nature of the problem.**
**Troubleshooting hardware and software issues.**
**Installing and maintaining hardware and computer peripherals.**
**Installing and upgrading operating systems and computer software.**
**Troubleshooting networking and connection issues.**
**Advising on software or hardware upgrades.**
**Providing basic training in computer operation and management.**
**Incident management, change management and problem management**
**Working knowledge and support of SAP, Microsoft, software & hardware and Networking.**
**Knowledge of Networks.**
**Knowledge of AD, DNS, DHCP, Cloud backup.

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