Inbound Customer Support Executive

6 days ago


New Town Kolkata West Bengal, India NATUREWINGS HOLIDAYS LTD. Full time

Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Maintain daily recordings and documentation of issues and resolutions in a
- Excellent communication skills.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to solve problems, alleviate conflicts, and escalate tactfully
- Ability to work individually and as a team member

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹16,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9831312505



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