Dm Services

**About Nokia**

We create the critical networks and technologies to bring together the world’s intelligence, across businesses, cities, supply chains and societies. With our commitment to innovation and technology leadership, driven by the award-winning Nokia Bell Labs, we deliver networks at the limits of science across mobile, infrastructure, cloud, and enabling technologies. Adhering to the highest standards of integrity and security, we help build the capabilities we need for a more productive, sustainable and inclusive world.

**What you will learn and contribute to**:
**The Device Management space is a key differentiator for CNS BA in Nokia and the possibilities to create a business with innovative 5G solutions are near infinite. This role requires strong leadership skills, an extensive knowledge of Services and Care business and deep understanding of customer pain points.**:
**As Services & Care Manager in the Device Management business line, you will lead a global team of experts responsible for handling customer pre & post-sales activities, ensuring an exceptional customer experience with Nokia’s Device Management solutions & services. As the manager of this global team, you will**:

- Drive DM delivery and care, measured by customer satisfaction
- Drive services growth and profitability (revenue and margin)
- Drive Product Introduction projects: costing, plans, delivery in partnership with Engineering as needed
- Drive reusability and monetization of deliverables, using a Marketplace business strategy
- As part of your role, you and your team will be responsible & accountable to:
Deploy, maintain and monitor DM products & solutions, on-premises, anyCloud SaaS model.

Assist customers in product usage with extreme satisfaction, identify customer requirements and forward gaps to Product Management
- Create a competitive services portfolio across the services lifecycle, roadmaps, processes and tools
- Provide world-class global, remote and local services & care with high delivery accuracy, quality and cost efficiency using maximized digitalized, standardized and automated tools and processes.
- Support PLM, Engineering units to improve product serviceability.
- Provide 24x7 Emergency Response Team (ERT) service to ensure high availability of production network
- Maintain a standardized service and care catalogue and quoting toolset
- Customer escalation management in all aspect
- Customer prime technical interface
- Set up // coordinate Project review follow up calls to discuss ongoing activities status for the account. ( Pre/post sales activities
- Active cooperation with customer for network evolutions and upgrades

**Your skills and experience**:

- Bachelor´s degree or equivalent experience required
- 13+ years of experience in managing Telecom software services, delivery and/or care organizations
- Strong understanding of Telecom/ Device Management/ Subscription management landscape with interfaced Nokia Product family’s interoperability.
- Experience with Service operations / Network operations, with a proven track record of building innovative offerings and executing successfully.
- Strong understanding & experience on SaaS/ Cloud platforms.
- Proven change leader with a clear vision on how to deliver timely, consistent, and cost-effective services that delight our customers and grow margins
- Strong people management with excellent coaching / mentoring skills Broad and ambitious thinker in driving value for our customers
- Successful track record in working with large Tier 1 customers. Experience with disruptive business models and customers will be an asset.
- Excellent communication and presentation skills, organization, and project management skills.
- Successful Track record in collaborating with and influencing cross functional teams towards an aligned strategic direction and execution.

Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves.