Gujrati Customer Service Wfh

2 days ago

Surat, India Online Cool Work Full time

Online Cool Work is a leader in the Computer & Network Security industry. We are currently seeking a highly motivated and experienced Gujarati Customer Service professional to join our team. This is a work from home position that requires excellent communication, problem-solving skills, and attention to detail. This position offers an excellent opportunity to work with a dynamic team and grow in a fast-paced industry.

**Responsibilities**:

- Provide accurate product information and resolve customer issues to ensure a high level of customer satisfaction.
- Work collaboratively with other team members to efficiently resolve customer concerns.
- Keep records of customer interactions and transactions using company software tools.
- Assist with order processing and shipping inquiries as needed.
- Maintain a positive image of the company by actively promoting our products and services.
- Continuously improve knowledge of products and services offered.

**Requirements**:

- Fluent in Gujarati and English (written and oral communication skills).
- Proven customer service experience in a remote work environment.
- Ability to work independently and as part of a team in a fast-paced environment.
- Good problem-solving skills and attention to detail.
- Proficient in Microsoft Office and CRM software.
- Ability to multitask and manage time effectively.
- Flexibility to work variable shifts including evenings, weekends, and holidays as required.

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