Customer Service Officer

1 week ago


Haryana, India ixamBee Full time

**ixamBee hiring on behalf of Transcom**

**About us**:
Started in 1995, Transcom is a global customer service provider with big ambitions and brilliant clients. We have a presence across Europe, North America, the US, Canada, and the Philippines. What made it possible? We are a team of people with a nimble attitude towards on, off, and nearshoring, which we call smart shoring. Our people are our greatest strength. They are ambitious, committed, savvy, and always looking for the best way to make sure the work gets done.

Job Description for a **Customer Service Officer**

**Process Name - Amex**

**Responsibilities**
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Possessing excellent product knowledge to enhance customer support,
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.

**Requirements**:

- Graduation in any field.
- Freshers are welcome
- Decent to Excellent communication skills.

**Shift Timings - 6 days working - Male - 8:00 am to 10:00 PM (any 9 (nine) hours shift)**
**Female - 9 am - 8 pm (any 9 (nine) hours shift)**

**Job Location: 76-A, Phase IV, Udyog Vihar, Sector 18 Gurugram, Haryana 122016**

**Job Type: Full Time**

**Remuneration (CTC): 3 to 3.30 Lakhs Per Annum**

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹330,000.00 per year

Application Question(s):

- How much would you rate your communication skills on a scale of 10?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected Start Date: 12/12/2024



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