Service Advisor

1 week ago

Nilambur, India KVR AUTOMOTIVE PVT LTD Full time

**Key Purpose**

Service advisor is the most important interface at workshop between customer and dealership. In his role he has to understand customers’ need for vehicle attention as per his verbatim and translate that into a note on the repair order in a manner which communicates the right customer feedback to the shop floor for perfect diagnosis and repairs.

**Duties & Responsibilities**

1. Greet and welcome customers.

2. Open repair order, refer vehicle history.

3. Provide cost and time estimate, verify for campaigns.

4. Keep customer informed about progress fo work or change in schedule if any

5. Coordination with floor & Quality controller.

6. Invoice explanation, parts replaced explanation.

7. Help customer to make payments for services.

8. Clean car check verification.

9. Help in vehicle pick up when customer comes to take delivery.

10. Ensure 100% next day call to customers.

11. CCCF Closure.

12. Customer F2F.

**Qualification**

**Diploma/ B Tech Automobile**

Pay: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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