Customer Support Executive

5 days ago

Punjagutta Hyderabad Telangana, India Nexgen Logistics Pvt Ltd Full time

Position : Customer Support Representative & CCD
- Department: Customer Support
- Key Responsibilities:

- Provide clear, accurate, and timely resolutions to customer issues
- Manage communication across different time zones and regions
- Maintain detailed and organized records of customer interactions
- Collaborate with other teams (e.g., Operations, Accounts, Sales, IT) to resolve complex issues
- Use ticketing systems to track and resolve cases efficiently
- Escalate unresolved or complex issues as needed
- Handling and Managing the To-pay shipments - End to End
- Flexible to work in US timings
- Required Skills and Qualifications:

- Strong written communication skills, with the ability to craft clear, concise, and professional messages
- Experience with customer service tools or CRM systems (e.g., Zendesk, Salesforce, and Freshdesk)
- Understanding of cultural differences in communication and customer service
- Availability to work in varying shifts, based on business needs and international time zones
- Flexible to work in rotational shifts

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 2 years (required)

Work Location: In person

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