Captain

**CAPTAIN**

**Summary of Position**: Assists the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times

**Report to**: Outlet Manager

**Responsible for**: Bartender + Waiter/ress + Runner

**Responsibilities**:
Customer Service
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Handles all customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.

Financial
- Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.
- Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.
- Assists in the inventory management and ongoing maintenance of restaurant operating equipment and other assets.
- Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational
- Ensures that minimum brand standards have been implemented.
- Ensures that all standards set by the company are implemented.
- Responds to the customer complaints and ensures that the relevant changes are implemented.
- Works closely with the Outlet Managers in a supportive and flexible manner, focusing on the overall success of the restaurant and the satisfaction of the customers.
- Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments.
- Assists in conducting monthly inventory checks on all operating equipment and supplies.
- Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
- Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
- Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control.
- Performs the function of cashier and responsible for Micros cashiering procedure.
- Balances cash and credit card charges and remittance of cash.
- Makes necessary checks needed for specific events or functions.
- Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.
- Assists with conducting monthly inventory checks on all operating equipment and supplies.
- Makes sure that the cleaning schedules are strictly adhered to.

Personnel
- Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the restaurant and department’s grooming standards.
- Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
- Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
- Ensures that employees follow all restaurant, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Other Duties
- Attends and contributes to all training sessions and meetings as required.
- Exercises responsible behaviour at all times and positively representing the restaurant team and the company.
- Maintains strong, professional relationship with the relevant representatives from competitor restaurants, business partners and other organisations.
- Makes sure that all adhere to rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
- Responds to changes in the Food and Beverage function as dictated by the industry, restaurant and company.
- Carries out any other reasonable duties and responsibilities as assigned.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

**Experience**:

- total work: 1 year (required)

Work Location: In person