Customer Service Voice Process

2 weeks ago

Ghansoli Navi Mumbai Maharashtra, India Jinty AT Services Full time

**Job Opening: Customer Service Representative (Day & Night Shifts)**

We are looking for experienced **Customer Service Representatives** to join our dynamic team. If you have excellent English communication skills, are comfortable working in rotational shifts, and are looking for a stable position with a competitive salary, we want to hear from you

**Position Details**:

- **Salary**: Up to ₹17,000 per month
- **Shift Window**: 7:00 AM to 12:00 AM (any 8-hour shift within this window)
- **Off Days**: Rotational 1 week off
- **Location**: [Specify location or if remote]
- **Job Type**: Full-Time

**Responsibilities**:

- Handle inquiries, complaints, and requests in a professional and timely manner.
- Ensure customer satisfaction through effective problem-solving.
- Maintain accurate records of customer interactions.

**Key Requirements**:

- **Excellent English communication skills** (both verbal and written) are a must.
- Ability to work in rotational shifts (within the 7 AM to 12 AM window).
- Positive attitude and the ability to work well under pressure.
- Strong problem-solving skills.

**Additional Benefits**:

- **Drop Facility**:

- Female employees will have a drop facility post 9:00 PM.
- Male employees will have a drop facility post 12:00 AM.
- **Rotational Offs**: One week off every week (rotational).

**Why Join Us?**
- Competitive salary with growth opportunities.
- Safe and supportive working environment.
- Shift flexibility to accommodate different schedules.
- Opportunity to enhance your skills in a professional setting.

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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