Customer Care Executive

6 days ago

Banjara Hills Hyderabad Telangana, India Ferty9 Fertility Center Full time

To remain well-groomed as per company policy.Handling telephonic inquiries of the patients and keeping a record of the same.Booking new and follow-up appointments of the patients online and directly in PalashCalling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.Greeting and welcoming the patients/guests/consultants both voice and face-to-face.Assisting patients to fill-up the registration form and then registering patients in PalashCollecting payments and generating receipts for the patients.Preparing patient's file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.
- Retrieving lab reports from the lab at regular interval and arranging the same in alphabetical order.
- Following the patient flow as per standards and coordinating the same with other roles in the center.
- Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.Managing the patients waiting time in peak hours
- Managing the clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee, and notices)
- Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.
- Obtaining and entering new patient demographics
- Reviewing all forms for accuracy and completion according to Canter policies prior to accepting
- Billing for the patients and closure of account on daily basis before leaving.
- Collecting feedback forms from the patients and documenting the same. End of the day preparing and analyzing reports to manager (feedback and other reports).
- Appointment booking and follow ups for OPD patients.
- Rescheduling of the OPD appointments.
- Daily reports sending it to all concern department.

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)
- Healthcare management: 1 year (preferred)

**Language**:

- English (required)
- Telugu (preferred)

Work Location: In person

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