Customer Care Executive

4 days ago

Banjara Hills Hyderabad Telangana, India City Craft Technologies Pvt. Ltd Full time

**Key Responsibilities**:

- Handle **incoming and outgoing customer calls** in a **professional and friendly manner**.
- Resolve customer queries, complaints, and service requests **efficiently**.
- Provide **service booking assistance** and ensure a seamless experience.
- Maintain records of customer interactions and update **CRM tools**.
- Work closely with the **operations and service teams** to ensure smooth service execution.
- Handle customer escalations and provide timely **resolutions or follow-ups**.
- Ensure **customer satisfaction and retention** by delivering top-notch support.

**Requirements**:
**Minimum 1 year experience in a call center or customer support role**.
**Fluent in Hindi, English and Telugu** (must be able to communicate clearly with a diverse customer base).
Strong **written and verbal communication skills**.
Ability to handle **high-volume calls and resolve issues with patience and professionalism**.
Proficiency in using **CRM software, Google Sheets, and customer support tools** is a plus.

**Why Join Us?**

Be a part of a **fast-growing startup** in the service industry.
Opportunity to **grow within the company** and develop your customer service skills.
A **dynamic and supportive work environment** where your contributions are valued.
Competitive salary and incentives for high performance.

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹16,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)
- Telugu (required)

Work Location: In person

**Speak with the employer**
+91 7093840277

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