Debt Collection Agent

23 hours ago

Thane, India 360 degree Full time

**Debt Collection**:

- Engage with customers to discuss their outstanding dues and negotiate repayment plans.
- Make follow-up calls to ensure customers adhere to agreed payment schedules.
- **Account Management**:

- Monitor and assess accounts in arrears, identifying the best approach to recover outstanding payments.
- Update customer accounts, recording payment arrangements and maintaining accurate records of all communications and actions taken.
- **Negotiation & Payment Plans**:

- Work with clients to establish feasible payment solutions and timelines for repayment.
- Offer flexible payment plans for customers facing financial difficulties while ensuring payment recovery goals are met.
- **Customer Service**:

- Handle customer queries, concerns, and disputes professionally while maintaining positive relationships.
- Ensure that all communications are clear and respectful, fostering goodwill even in challenging situations.
- **Legal Compliance**:

- Adhere to the Fair Debt Collection Practices Act (FDCPA) and local regulations for ethical debt recovery practices.
- Maintain knowledge of state-specific laws, including those applicable in Maharashtra and Thane, to ensure compliance.
- **Reporting & Documentation**:

- Document all collection activities, payment agreements, and any changes in the status of accounts.
- Prepare and submit weekly or monthly reports detailing collections progress, outstanding amounts, and challenges.
- **Collaboration**:

- Work closely with legal teams, customer service, and other departments to resolve complex cases.
- Coordinate with external collection agencies if necessary to recover more difficult debts.
- **Performance Targets**:

- Meet or exceed collection targets in terms of recovery amount and client engagement.
- Contribute to continuous improvement by identifying potential efficiencies in the recovery process.

**Required Qualifications**:

- **Education**: High School Diploma or equivalent required. Additional qualification in finance, accounting, or a related field is a plus.
- **Experience**: Previous experience in collections, debt recovery, or customer service is preferred.
- **Skills**:

- Strong communication skills in Hindi, Marathi, and/or English (verbal and written).
- Excellent negotiation and problem-solving skills.
- Ability to maintain professionalism while working with distressed clients.
- Proficient with collection software, CRM tools, and Microsoft Office Suite.
- Ability to multitask, manage time effectively, and meet deadlines.
- Strong attention to detail and organizational abilities.

**Preferred Qualifications**:

- Experience working in debt recovery, financial services, or banking industry.
- Knowledge of Maharashtra state-specific debt collection laws.
- Bilingual proficiency (Hindi, Marathi, and/or English) preferred.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹50,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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