French Language Assistant

**WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)**

**Job Title: French Language Customer Service Representative (Voice - Travel Process)**

**Job Type**: Full-Time

**Company Overview**:
We are a leading global company in the travel and customer service industry, delivering excellent service experiences for our clients. As we expand our team, we are looking for dynamic, dedicated, and French-speaking individuals to join our customer support team. This is an exciting opportunity for those who are passionate about the travel industry and want to grow in a fast-paced, customer-centric environment.

**Position Summary**:
As a **French Language Customer Service Representative** in the **Travel Process** team, you will be responsible for assisting French-speaking customers with their travel-related inquiries. You will need to provide top-notch support through voice-based communication in French, ensuring that customer issues are resolved effectively and efficiently.

**Key Responsibilities**:

- Handle inbound customer calls in French, addressing travel-related inquiries, bookings, cancellations, refunds, and other travel concerns.
- Resolve customer issues with empathy, professionalism, and in a timely manner.
- Provide accurate information on travel policies, services, and products.
- Maintain a high level of customer satisfaction and quality standards.
- Handle all inquiries in French, ensuring proper and clear communication.
- Ensure all required documentation and tickets are processed accurately.
- Collaborate with team members to ensure customer queries are resolved efficiently.
- Adhere to all company policies and guidelines while providing exceptional service.
- Work in rotational shifts (including night shifts) and have two rotational off days.

**Qualifications & Skills**:

- **Language Requirement**: Proficiency in French - **B2 level certification** is mandatory.
- **Experience**: 1-2 years of customer service experience, preferably in the travel industry. Fresh graduates with a B2 certification are also welcome to apply.
- **Education**: A graduate degree (any field) is required.
- **Work Schedule**: Ability to work in rotational US shifts (including night shifts) and flexible availability for weekends/holidays.
- **Other Requirements**:

- Must be comfortable working in a voice-based environment.
- Ability to travel to and from work as per company policy.
- Should be an **immediate joiner**.
- Must have all necessary documents in place for employment.

**Perks & Benefits**:

- **Relocation Support**: Flight expenses covered and accommodation for 5 weeks after relocation.
- **Shuttle Service**: Pick and drop-off service available for employees.
- **Training**: Comprehensive onboarding and training program.
- **Growth Opportunity**: Opportunity for career advancement and personal development.
- **Work Environment**: A dynamic, collaborative, and supportive work culture.

**Job Types**: Full-time, Permanent

Pay: ₹900,000.00 - ₹1,050,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- French: 1 year (preferred)

Work Location: In person