Retail Sales Associate

5 days ago

Park Street Kolkata West Bengal, India VRIHAA Full time

**Roles and Responsibilities of a Retail Sales Executive**
- **Customer Interaction & Sales**_
- Greet and engage walk-in customers with a warm, professional approach.
- Understand customer preferences, body type, occasion needs (wedding, festival, casual, etc.) and suggest suitable outfits.
- Demonstrate in-depth knowledge of fabrics, cuts, embroidery styles, and design elements in ethnic and Indo-Western wear.
- Up-sell and cross-sell complementary items like dupattas, accessories, or matching sets.
- Convert footfall into successful sales and meet/exceed daily, weekly, and monthly targets.
- **Product Presentation & Store Upkeep**_
- Maintain visually appealing merchandise displays based on themes, seasons, or promotional events.
- Ensure all garments are steamed, tagged, and neatly arranged as per category (lehengas, kurtis, gowns, etc.).
- Regularly rotate stock on display to highlight new arrivals and bestsellers.
- **Inventory & Stock Management**_
- Assist in receiving, tagging, and organizing inventory in storage and display areas.
- Keep track of fast-moving and slow-moving items and report to store manager or backend team.
- Alert management about low stock or customer-demanded products for replenishment.
- **Billing & POS Operations**_
- Handle billing efficiently through POS systems; ensure accuracy in price, discounts, and taxes.
- Process payments via cash, card, UPI, and handle returns/exchanges per company policy.
- Issue receipts, warranties (if applicable), and maintain cash register reconciliation.
- **Customer Service & Relationship Building**_
- Build long-term relationships with repeat customers; remember preferences and offer personalized service.
- Handle complaints, returns, or sizing issues with patience and professionalism.
- Follow up with clients for feedback, alteration pickups, or special orders.
- **Promotions & In-Store Campaigns**_
- Promote in-store offers, seasonal discounts, and new launches to customers effectively.
- Support event-based campaigns like festive promotions, bridal weeks, or influencer visits.
- Assist customers with online order pickups, exchanges, or virtual shopping queries.
- Coordinate with e-commerce team to handle showroom-related online queries.
- **Reporting & Communication**_
- Report daily sales, customer feedback, and footfall data to store manager.
- Communicate any operational or customer-related issues for quick resolution.

Would you like a version of this formatted for a **job description** or for **training material**?

Pay: ₹10,000.00 - ₹16,000.00 per month

**Language**:

- English and Hindi (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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