Customer Service Agent

23 hours ago

Remote, India jasa apparel llc Full time

**Customer Service Representative (Remote) - DTF Shopify Shop**

**Location**: Remote (Must be able to work Dallas, TX USA time: 8 AM - 5 PM)
**Salary**: Starting at $300/month
**Type**: Full-time

**About Us**:
We are a growing Shopify store in Texas USA, specializing in high-quality Direct-To-Film (DTF) transfers and custom apparel. Our team is passionate about providing top-tier service and quality products to customers across the U.S.

**Responsibilities**:

- Answer and handle **customer phone calls** in a polite, friendly, and clear manner
- Resolve order issues, shipping questions, return/refund requests
- Update customers on order status and tracking
- Coordinate with production and shipping teams when needed
- Maintain accurate customer records and communication logs
- Provide friendly and helpful service that represents our brand positively

**Requirements**:

- **Fluent in English** (spoken and written)
- **Clear and neutral English accent** for professional phone communication
- Strong writing and grammar skills
- Reliable **high-speed internet connection**:

- Basic **computer skills** (Shopify, Gmail, Google Sheets, etc.)
- Experience with **customer service** or ecommerce platforms preferred
- Friendly, patient, and problem-solving attitude
- Must be punctual and able to work from **8 AM - 5 PM CST (Dallas Time)**:

- Must be comfortable making and receiving **customer calls**

**Bonus Skills (Not Required but a Plus)**:

- Experience with Shopify admin panel
- Familiarity with DTF printing or custom apparel
- Knowledge of order management and shipping platforms (e.g., ShipStation, Pirate Ship)
- Canva or basic design editing experience

**Compensation**:

- Starting at **$300/month** (Performance-based raises available after 3 months)
- Paid time off after 6 months
- Work-from-home flexibility

Pay: ₹26,000.00 - ₹33,261.14 per month

Schedule:

- Monday to Friday
- Weekend availability

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: Remote

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