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Customer Relationship Executive
2 weeks ago
**Client Interaction and Support**:
- Serve as the first point of contact for clients, responding to inquiries about immigration services, visa types, eligibility, and processes.
- Provide clear, accurate, and timely information to clients about documentation, timelines, and immigration procedures.
**Customer Service and Relationship Management**:
- Foster strong, professional relationships with clients, ensuring they feel valued and well-informed throughout their immigration journey.
- Handle customer concerns or queries, responding with empathy and professionalism to resolve issues or escalate when necessary.
- Follow up with clients to ensure their satisfaction with the services provided and address any ongoing concerns.
**Documentation and Case Management**:
- Keep clients updated on the progress of their cases, informing them of any changes, delays, or requirements.
- Ensure that client records are maintained accurately in the CRM system, ensuring compliance with data protection and privacy regulations.
**Collaboration with Internal Teams**:
- Coordinate with other departments to resolve client issues or delays, ensuring clients are informed at all stages of the process.
**Service Improvement and Feedback**:
- Collect and document client feedback to identify areas of improvement in the service experience.
- Participate in training and development activities to stay up-to-date with immigration laws, regulations, and client service best practices.
- Suggest improvements to customer service processes based on client feedback and observations.
**Conflict Resolution**:
- Handle escalated client issues, addressing concerns promptly and professionally, ensuring client satisfaction while adhering to company policies.
- Provide clients with alternative solutions when necessary and ensure that complaints are managed effectively.
**Reporting and Administrative Duties**:
- Maintain accurate and up-to-date client records, including communication logs and case progress.
- Prepare reports on client interactions, feedback, and service metrics for management review.
- Support administrative tasks such as preparing client communications, reports, and other documentation related to immigration services.
Pay: ₹144,000.00 - ₹240,000.00 per year
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7736573081
