Academic Excellence Executive

**Ratna Sagar P. Ltd.** is looking for highly competent professionals for the role of **Academic Excellence Executive** who is passionate about education, technology, and teacher capacity building.

**What we want from an AEE**:

- Be energized and passionate about delivering excellent services at schools.
- Visit schools at regular intervals to train teachers, observe classrooms and ensure the execution of the program.
- Must possess strong product knowledge and must be the champion of the product.
- Analyse student performance data and design interventions with multiple stakeholders to improve learning.
- Train sales teams on products and solutions at regular intervals.
- Responsible for the Entire Customer Lifecycle Journey - from Product Implementation, onboarding, and Adoption
- Responsible for Providing initial, ongoing and refresher training to customers/ stakeholders (Teachers, Parents and Students).
- Hand-holding the users (particularly the administrator) and assisting them in effective usage of the platform and acting as their go-to person for doubts about the product.
- Address/interact with parents and help them understand the product.
- Gathering customer data where required to support implementations.
- Acting as the bridge between the Product / Engineering team and the customers and reporting issues faced by the customer. Provide exemplary post-purchase client service and support and maintain strong customer relationships throughout.**Ideal Experience to have**:

- 3-5 years of overall experience, foundation, preparatory and middle-stage teaching/teacher training experience is preferable.

**Must haves**:

- A passion for Academics and Education
- Must keep themselves up to date with events around the academia
- Ability and flexibility to travel 15-20 days a month.
- Honesty, integrity, strong work ethic, purpose, and people skills
- Strong problem-solving and communication skills
- Out-of-the-box thinker
- Proven ability to meet deadlines in a high-paced work environment
- Role:_Account / Relationship Management - Non Voice
- Salary:_ Not Disclosed by Recruiter
- Industry:_Printing & Publishing
- Department:_Customer Success, Service & Operations
- Role Category:_Non Voice
- Employment Type:_Full Time, Permanent
- Key Skills
- Customer Management
- problem - solvingcurriculum designingtrainingBooksteacher trainingPublishngcommunication skillscoordination
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate

**Company Profile**:
Ratna Sagar Pvt. Ltd.

Ratna Sagar is one of the largest and most renowned publishing houses in India today. Ratna Sagar is named after a library of the Nalanda University, an ancient seat of learning which flourished over 2000 years ago. Founded in 1982, Ratna Sagar brings out books that represent exemplary standards of publishing. It has been our endeavour to prove ourselves worthy of our ancient namesake. Our mission statement reads, to bring out books for children that really constitute an ocean of gems. These books will employ the most modern and proven approaches towards the shaping of young minds.

Ratna Sagar was awarded the ISO 9001-2008 certification in 2010 and ISO 14001:2004 certification in 2013. Our rich tapestry of books has become synonymous with quality education. Our books are being used by the leading schools of the country.

To quote our quality policy statement, Each book embodies the highest level of teaching methodology, designing, presentation and pedagogical effectiveness. Perhaps the best illustration of this missionary zeal can be found in the books developed by Ratna Sagar for effective English Language Teaching and also in our flagship series Living Science. Our books are carefully and attractively designed by our experts to make learning an interesting, creative and fun-filled experience.

Ratna Sagar regularly hosts seminars and workshops in its ongoing programme for effective education. As part of this programme we organize workshops on English Teaching, Motivation, Creative Writing & the Art of Storytelling. Participants include school principals, teachers and educators.

In order to achieve our objective of excellence and innovation in education, Ratna Sagar jointly publishes educational books as well as medical books with other national and international publishers such as Scholastic, Blake Publishing, Byword and Dr NDTV. Ratna Sagar has also joined hands with Harper Collins to bring the world-famous Collins dictionaries to the Indian reader. Among the seventeen dictionaries marketed by Ratna Sagar are French, Spanish, German and Italian dictionaries for Indian schoolchildren.

For the past 25 years Ratna Sagar has been identified with high quality school-level books. The market response and the acceptance of our books by schools across India, thanks to the support and cooperation of teachers, has been excellent. This has encouraged us to think in terms of forward integration and diversifying into t