Service Co-ordinator

2 days ago

Pune Maharashtra, India Toshvin Analytical Full time

**Position**: Service Co-ordinator

**Reports to**: Sr. Manager / DRM

**Location**: Baroda, Pune

**Minimum Years of Experience**: 5 Years

**Maximum Years of Experience**: 6 Years

**Minimum Qualifications**: Graduate in any discipline

**Preferred Qualifications**: Post-Graduate/ Computer course (knowledge of working on Excel and CRM)

**Responsibilities**:

- To prepare the quotes for AMC, CMC, SCA (Spares/Consumables and Accessories) on a daily basis
- Processing Service and SCA orders on a daily basis
- Updating customer and instrument data in CRM
- Entering the payment receipt on a daily basis in the service software (Focus)
- Sending PIR (Pre-installation requisites) to customers in coordination with a technical expert
- To communicate with customers for following up on the orders, commercial clarifications, outstanding payments, and dispatch schedules
- To send Proforma Invoice and Tax Invoice to customers
- To communicate with internal backend team (Stores/Warehouse/Accounts) for order and dispatch related updates
- To assign the calls to engineers as directed by Service Managers
- Daily backend support to the branch service team
- To submit the consumption form for free supply items (for installation) and coordinate with H.O. / Store for timely dispatch

**General Success Behaviours (Key Competencies)**:

- Takes ownership of tasks and responsibilities
- Works effectively with others across teams and departments
- Communicates clearly, effectively and professionally
- Effective team handling skills - Understands the internal and external customer needs
- Acts honestly, maintains confidentiality and upholds company values
- Works proactively, manages time to meet deadlines and priorities
- Upholds professional standards and represents the organisation positively
- Keeps updated on the organisation’s goals and industry trends

**Any specific skills/knowledge required for this position**:

- Knowledge of Microsoft Word, Excel is mandatory
- Should have exposure of CRM software
- Knowledge of Power BI will be an added advantage

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