Patient Counselor

2 days ago

Surat Gujarat, India Sakhiya Skin Clinic Full time

2. ROLE AND RESPNSIBILITIES:

- Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment.
- Regular Follow-up of All Leads in Recommended time.
- Weekly and Quarterly Meeting Attendance Compulsory.
- To Achieve and Maintain Goal of Patient Retention Ratio.
- To Achieve and Maintain Goal of Lead Conversion.
- To Achieve Goal of Patient Conversion.
- To Handle and Resolve Patient Grievances in recommended period of time.
- To Follow & improve Standard Operating Protocols set by the organization.
- Get regular training & knowledge about all services.
- To achieve Business Goal.
- To ensure best patient experience.
- To attend training programs, workshops & other activities organized by the company
- Suggestions related to services to Patient
- Cross selling & Upselling of treatment packages to the patients.
- Regular calling to the patients
- Provide best Hospitality to each and every patient.
- Be responsible for the welfare of each individual in the unit and do all possible to solve problems.
- To provide guidelines to patient to improve Skin health
- Improvement of Counselling Skill as Per Analysis of Audit Report.
- Updation of report on daily basis & analysis of the report
- To do ethical Counseling to the each and every patient
- Additional Responsibility Given By Management and Superior.
- For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk.
- Cash Handling, Cash Deposit, General Administration Work.
- General Accounting Work.
- Taking Patient Photographs according to Protocol and updating in Software
- Updating Daily, Weekly and monthly report Regularly.
- Maintain Stock Report
- Do Admin Work
- Do Maintenance Work

3. COMMUNICATIONS AND RELATIONSHIPS:
**Internal**: Head of the Department, HR Department

**External: Patients**

4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB

**Education**

certificate in medical assisting

**Experience**

Minimum of 1-2 years’ experience as a counselor or Fresher

**Skills**

Strong verbal communication in English & Hindi, local language and capable to

communicate all level of people

be able to relate well to people

be patient, polite and assertive

manage time effectively by prioritizing the workload

be able to evaluate his or her own learning needs and seek learning

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

  • Patient Counselor

    2 weeks ago

    Bhatar, Surat, Gujarat, India SAKHIYA SKIN CLINIC LIMITED Full time

    **JOB DESCRIPTION & JOB SPECIFICATION** Job Title Counselor **Reports to** Head Counselor **Department** Counseling **Operating Division** None **Approved Date** 1. JOB PURPOSE: - To counsel the patient according to their needs & wishes 2. ROLE AND RESPNSIBILITIES: - Counsels the patients address their concerns & problems, give them best possible...

  • Patient Counselor

    24 hours ago

    Surat, Gujarat, India Sakhiya Skin Clinic Pvt. Ltd Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    ROLE AND RESPNSIBILITIES:Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment.Regular Follow-up of All Leads in Recommended time.Weekly and Quarterly Meeting Attendance Compulsory.To Achieve and Maintain Goal of Patient Retention Ratio.To Achieve and...

  • Patient Counselor

    2 weeks ago

    Surat, India SAKHIYA SKIN CLINIC LIMITED Full time

    Female Only ( Sales experience preferable) - Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment. - Regular Follow-up of All Leads in Recommended time. - Weekly and Quarterly Meeting Attendance Compulsory - To Achieve and Maintain Goal of Patient...

  • Patient Care Executive

    3 days ago

    Majura Gate, Surat, Gujarat, India Dr. Agarwal's Eye Hospital Full time ₹ 1,86,000 - ₹ 3,79,94,721 per year

    Arrangements of necessary instruments for OPD.Directing patients from one place to other place in side the hospital.Translating in case of requirement.Taking care of Dilatation.Passing Case Sheets to other departments.Explaining basic details (Like medicines, treatment & reason for waiting) to the patients.Ensuring smooth & timely flow of patients for the...

  • Counselor

    7 days ago

    Adajan, Surat, Gujarat, India Sakhiya Skin Clinic Full time

    Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment. - Regular Follow-up of All Leads in Recommended time. - Weekly and Quarterly Meeting Attendance Compulsory - To Achieve and Maintain Goal of Patient Retention Ratio. - To Achieve and Maintain Goal...

  • Sales Counselor

    22 hours ago

    Surat, Gujarat, India Sakhiya Skin Clinic Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionSakhiya Skin Clinic, an ISO certified group, has been dedicatedly serving individuals for over 25 years with top-notch skin and cosmetic treatments. We pride ourselves on using cutting-edge technology and experienced medical professionals to deliver personalized care at our 29 branches. Our mission is to positively transform our patients'...

  • Patient Counselor

    2 weeks ago

    Ahmedabad, Gujarat, India Sakhiya Skin Clinic Pvt. Ltd Full time

    Roles and Responsibilities:* - Talk to patients to understand what they need, answer their questions, and give them the best solutions quickly. - Learn about the business, figure out what patient needs, and give them useful information. - Answer patients questions through phone calls and chats. - Follow protocols, use call scripts, keep quality high, and...

  • Customer Care Executive

    2 weeks ago

    Maninagar, Ahmedabad, Gujarat, India Jivika Healthcare Full time

    **Customer Care Executive / Patient Counselor** **Experience**: 0 - 2 Year (Freshers can Apply) **Employment Type**: Full-time, Permanent **Location**:Maninagar, Ahmedabad** **Qualifying Criteria**: - Should have prior experience in BPO and KPO. - High level of proficiency in MS excel and MS Word. - Excellent communication skills in Gujarati. **Who Do...

  • Field Patient Counselor

    7 days ago

    Ahmedabad, Gujarat, India ZYLA Health Full time

    Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal...

  • Field Counselor

    2 weeks ago

    Ahmedabad G.P.O., Ahmedabad, Gujarat, India Avisa Enterprises Full time

    We are hiring a _**PATIENT COUNSELLOR**_for _**a renowned healthcare company**_ **FRESHERS DO NOT APPLY** - Previous experience in a healthcare or clinical setting, **preferably in asthma or respiratory care**. - Education: Bachelor’s degree in Public Health, Nursing, or a related field preferred. - **Minimum 1 yr experience**: - Familiarity with patient...