Admission Counselor

2 days ago

Chembur Mumbai Maharashtra, India Universal Education Full time

Position: Admission Counselor

Organization: We are a Mumbai-headquartered formal education services organization with over 50 KG-to-PG institutions across 9 cities across India and the UAE. With more than 50 years in the education industry and a workforce of more than 4000 professionals, we touch the lives of more than 40,000 students every year.

Synopsis: On a daily basis, an Admission Counselor meets a number of parents who are looking the right school for their child. The AC counsels these parents by giving them the right information and guidance about the school that will help them make the choice of taking admission in the school. Her objective is to maximize such admissions. We are looking for someone with a flair for meeting new people and striking a rapport with them and the ability to communicate effectively.

Key Skills

2. Ability to deliver excellent customer experience

3. Flair for connecting with new people, either in person or over the phone and striking a rapport with them

4. Process-oriented mindset

5. Result-oriented attitude

6. Ability to work with cross-functional teams in a fast-paced, energetic environment

Detailed Job Description:
1. Scheduling: Promptly call all parents who have enquired at the school for admission through various channels with the objective of scheduling meetings at the school campus

2. Counseling and School Tour: Meet and counsel the parents who visit the school through scheduled or unscheduled meetings. In these meetings, the primary aim is to understand what the parent is really looking for and give the right information and guidance about the school that will help them choose the school.

3. Adherence to Admission Process: Ensures that all the steps of the admissions process are followed.

4. Conversions: The objective of the Admission Counselor is to maximize of conversion of leads to admissions while adhering to the admission process.

6. Reporting: Maintains and processes all the leads and related data through sophisticated CRM software. She also aligns the school leadership team and other remote teams through periodic updates.

7. Competition Understanding: Expected to have a sound understanding of the value proposition of the competitor schools in the vicinity.

8. Outreach: Responsible for maintaining relationships with local communities of parents and students, like preschools in the vicinity of the school, with the intent of generating awareness and referrals for the school.

9. Parent Understanding: Must be able to understand the parents’ mindset, their doubts and apprehensions and empathize with them.

10. Feedback: As the Admission Counselor is directly connected with potential parents, they must always be on the lookout for useful, relevant feedback to the central teams on matters related to marketing, academics and administration.

**Salary**: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Aurangabad, Aurangabad - 431002, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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