Crew Accommodations Agent

1 week ago

India Corpay Full time

**Essential duties and responsibilities**:

- Book hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
- Handle emergency relocations of crews that occur last minute with the Supervisor on shift
- Work closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
- Communicate with internal departments and management to resolve problems and expedite work.
- Monitor and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors.
- Effectively utilize all tools and technology to process, track and report transactions
- Source for suitable and compliant hotel markets and cities where our airline clients don’t have contracted hotels or when contracted hotels are Sold Out.
- In case of only having non-compliant options, ensure the process to obtain approvals is followed recorded in the system as evidence.
- Make payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms)
- Maintain an environment of positiveness, open and respectful communication, and professional behavior with a “CAN DO” attitude.
- Report any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.
- Maintain impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook
- Support Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting.
- Works on special projects and other duties as assigned.

**Job Requirements**:

- Excellent interpersonal and client relationship skills
- Strong organizational and multi-tasking skills.
- Strong writing, communication, and negotiation skills.
- Ability to work independently and as a contributing team member.
- Ability to interact with clients and business partners both electronically and via telephone.
- Familiarity with hotel sourcing and rate negotiation, maintaining a thorough knowledge of market and contractual needs.
- Excellent PC skills.
- Available to work shift work and willingness to work long hours during irregular operations.
- Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advanced)
- Reliable internet connection and Quiet home-work environment is mandatory

**Qualifications**:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or GED Certificate is required. (Some college education is preferred but not required.)
- Fluent in English is required. Additional language is a plus (Italian, German, French, Spanish, Portuguese)
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
- Experience of hotel/travel industry experience is highly preferred, but not required.
- Customer service or Call center experience is highly preferred, but not required.

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