Payment Operations Intake

**JOB DESCRIPTION**
TDD (Transformation Design & Delivery) is part of the Payment Operations organization supporting CIB wide transformation and change programs and platforms. Our mission statement is powerful yet simple ‘build things better and build better things’. Ensuring that the things we build have been properly thought through, are high quality, sustainable and delivered quickly. We are focused on identifying opportunities to build more innovative things, often across products and LoB’s, where we can bring the organization together to define solutions/builds which are broader reaching

The Product Intake and Delivery Associate role will drive our delivery against several key focus areas including:

- Capture and evaluation of the pipeline of change requests related to product development, new/existing client mandates, and operational processes
- Standardize impact assessment including in-scope operational functions and requirements to support
- Definition and design of operating model to achieve desired outcomes in an optimized manner
- Effective end to end management from design into delivery and ongoing execution of new services and enhancements
- Decision maker on behalf of operations for all new product/client capabilities
- Maintain clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments Operations
- Partner with Business stakeholders to define current processes, systems, data flows and organizational landscape, key pain points and opportunities to improve the customer experience, create scalability and increase resiliency
- Develop hypotheses and business cases, influencing key stakeholders to support these strategic recommendations
- Work closely with Business stakeholders to define and implement target operating models to better support our clients
- Communicate regular status updates to senior management and Business stakeholders

**Required Skills and Qualifications**
- Operations experience within a Corporate & Investment Bank dealing with large scale operations and transformation agendas; direct experience in Payments is preferable
- Strong knowledge and experience of business architecture including development of Business Models and Target Operating models deployed on large scale organizations
- Proven track record of partnering with Business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enabler
- Expertise in data analysis and manipulation to support hypothesis generation
- Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
- Partners well with other groups sat outside of the team’s reporting line, excellent interpersonal skills
- Ability to communicate clearly and confidently across multiple aspects of the organization at all levels
- Logical, structured approach to planning, problem solving and decision-making
- Solid awareness of controls and risk management protocols
- Self-starter with ability to manage own workload and deliverables

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do b