Ops Support Assistant C05
19 hours ago
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities**: - Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients - Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales - Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries - Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed - Support expansive and diverse array of products and services - Assist with ongoing Lean and process improvement projects - Resolve complex problems based on best practice/precedence, escalating as needed **Qualifications**: - 2-4 years of relevant experience - Proficient in Microsoft Office - Comprehensive knowledge of Dispute process - Ability to work occasional weekends to support Pega releases and COB testing - Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s) - Demonstrated analytical skills and mathematical knowledge - Consistently demonstrates clear and concise written and verbal communication skills **Education**: - High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Job Family Group**: Operations - Core - **Job Family**: Operations Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Ops Support Specialist
2 weeks ago
Chennai, Tamil Nadu, India Citigroup Full timeThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services including but not limited to record documentation maintenance storage retrieval of records account maintenance imaging and the opening of accounts in coordination with the Operations - Core Team Additionally the Ops Support Specialist 5...
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Ops Support Specialist
1 week ago
Chennai, Tamil Nadu, India Citigroup Full timeThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services including but not limited to record documentation maintenance storage retrieval of records account maintenance imaging and the opening of accounts in coordination with the Operations - Core Team Additionally the Ops Support Specialist 5...
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Ops Support Specialist
1 week ago
Chennai, Tamil Nadu, India Citigroup Full timeThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services including but not limited to record documentation maintenance storage retrieval of records account maintenance imaging and the opening of accounts in coordination with the Operations - Core Team Additionally the Ops Support Specialist 5...
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Ops Support Assistant
7 days ago
Chennai, Tamil Nadu, India Citigroup Full timeThe Ops Support Assistant 4 is an entry-level position responsible for providing operations support services including but not limited to record documentation maintenance storage retrieval of records account maintenance imaging and the opening of accounts in coordination with the Operations - Core Team Additionally the Ops Support Assistant 4 serves...
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Ops Support Assistant
2 weeks ago
Chennai, India Citi Full time**JD Summary: - ** The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to handling queries/complaints and processing customer correspondence for the collection & recovery accounts, additionally, the Ops Support Assistant 4 serves as the liaison between internal & external...
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Ops Support Assistant-c04
5 days ago
Chennai, India Citi Full timeThe Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...
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Ops Accounting Rep
7 days ago
Chennai, Tamil Nadu, India Citi Full timeThe Ops Accounting Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...
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Ops Accounting Rep
19 hours ago
Chennai, Tamil Nadu, India Citigroup Full timeThe Ops Accounting Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...
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Ops Support Specialist c04
2 weeks ago
Chennai, Tamil Nadu, India Citi Full timeThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Ops Support Specialist c04
19 hours ago
Chennai, Tamil Nadu, India Citi Full timeThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
