Mainframe Systems Programmer

**Position Summary**

Provide premium zOS system programming support and services to Ensono mainframe clients.

**Key Areas of Focus for this Role**
- Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to Mainframe zOS Operating systems and related products
- Provide primary support for reported problems related to zOS and related software products
- Provide support on 24 x 7 x 365 basis across multiple time zones.
- Provide key support for customer migration services (new customer transitions) as they pertain to zOS and related OEM software products.
- Provide primary support for reported problems related to zOS Operating System
- Communicate to both customer and management the status of issues at intervals during resolution process.
- Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
- Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
- In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer’s disaster recovery plans.
- Aid and assist other mainframe teams as required to support them and our clients.
- Adhere to a schedule that efficiently manages resources and allows timely implementations.
- Follow ITSM change control procedures

**Required Qualifications**

Bachelor’s degree required and/or equivalent work experience.
- 4+ years of professional experience in zOS systems programming support, working with zOS components, subsystems, and any attendant OEM products.
- Must possess thorough understanding of mainframe operating system principles and subsystem components.
- Experience in building new zOS Environment
- Experience with configuring and managing zOS in a parallel sysplex environments, CFRM policies
- Understanding on JES2/JES3 Architecture & components and customization
- Must be able to work independently and take responsibility for zOS system and other subsystem recovery including critical OEM products.
- Experience using various system monitoring software in problem determination, particularly for performance/response problems.
- Able to perform Stand-alone and SVC dumps to aid vendor diagnostics.
- Experience with reviewing new versions of zOS for functionality, advising how they benefit the client
- Experience with reviewing, tuning of zOS operating system
- Ability to develop innovation, strategies, processes, and best practices in software management
- Support planned (disaster recovery) and unplanned (emergency) database recovery activities
- Knowledgeable in best practices of software management, maintenance, and documentation
- Experience with establishing policies and procedures pertaining to database management, DR, security, maintenance, and utilization
- Ability to evaluate change requests and determine impact to assigned clients and troubleshooting and solving production database issues.
- System programming knowledge of multiple Mainframe Database Management Systems is a bonus.

Other Qualifications
- Self-motivated and able to work independently.
- Strong analytical skills required for quick problem determination and isolation of root cause with emphasis on required recovery actions to minimize impact to client business.
- Demonstrated ability to respond quickly and effectively to support requests from multiple clients
- Must be able to multi-task and work under short deadlines and in high pressure situations.
- Excellent communication skills (written, verbal and presentations)
- Ability to work as part of a team, as well as independently.
- Experience in installation/upgrade/customization of zOS System & related ISV software products
- SMPE Knowledge and experience