L3-production Support(Java)

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Computer Engineering
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the Team**:
In today’s highly competitive retirement market, firms must not only deliver superior customer value, but cater to challenging customer requirements and solve complex problems efficiently. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

**What you will be doing**:

- Understanding of customer support processes and tools, follow defined production support processes.
- Interact with customers, product owners, cross-functional engineering teams to troubleshoot issues, provide workarounds and bug fixes by leveraging your software development skills.
- Understand the Retirements platform as well as its implementation at the assigned customers very well including configurations, customizations, and integrations.
- You will be the support point-of-contact person for both technical and functional support items - basically being the customer’s go to person.

**What you bring**:

- 7-10 years of relevant experience.
- 5+ years of experience in Production Support, Application Development and Sustain engineering role.
- Expertise on AWS, Cloud Computing and Microservices will be an added advantage.
- Strong troubleshooting skills on Java platform with expertise in Core Java, SQL and JavaScript.
- Taking ownership and responding to open support tickets.
- Closing open support tickets by adhering to the production support service level agreements
- Identifying and implementing automation opportunities to ensure success.
- Prepare and maintain up-to-date documentation of systems and procedures, and other relevant information.
- Work independently on issues assigned as well as collaborate across the product organization, when needed.
- Recommending and implementing solutions to mitigate repeat product issues.
- Code corrections for identified defects for new and existing releases of the software.
- Ensure compliance with predefined coding best practices.
- Ensure adherence to processes as required by the project.
- Coordinate with lead (s) and business analyst(s) with focus on effective communication from a delivery perspective.
- The individual may be required to work on multiple areas simultaneously (development, platform releases, installations, conversions, production support, training, etc.)

**Skills**
- **Core Java, Latest features of Java (8 & 11)**:

- **Web services - SOAP & REST**:

- **Frameworks - Spring, Hibernate, Junit (Unit testing), spring boot (good to have)**:

- **Sound knowledge of Databases - Oracle, MS-SQL (My-SQL is good to have)**:

- **Sound analytical & communication skills.**:

- **Sound debugging skills & hands on knowledge of industry standard tools such as IntelliJ, eclipse, SOAP UI etc.**:

- **JavaScript**

**Front end skills includes**:

- **Front End Technologies like Angular, React, AEM, HTML5, CSS**

**Good to have Skills**:

- **AWS**:

- **Knowledge of Design patterns**:

- **Deployment and insight on App. Servers - Tomcat and JBoss**

**Qualifications**
- Degree or equivalent
- Demonstrated ability to analyze complex situations and learn new processes and technologies quickly
- Previous experience in the Financial Services Industry.

**Competencies**
- Excellent communicator - ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion.
- The ability to be a good listener, and to understand customer issues. Ability to work independently on issues assigned as well as to collaborate across the organization, when needed.
- The ability to coordinate, follow up, follow through and drive issues to closure in a proactive and timely manner.
- Very strong analytical skills with an eye for detail.
- Attention to detail - track record of authoring high quality documentation.
- Organized approach - manage and adapt priorities according to client and internal requirements.
- Self-starter but team mindset - work autonomously and as part of a global team
- .

What we offer you:

- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities

With a 50-ye