An'yst, Fraud Ops

Job ID: 33686

Location: Mumbai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 28 Jul 2025

**Job Summary**
- Responsible for end-to-end actioning on the case starting from fraud identification, speaking to customer, closure of cases in the system.**Key Responsibilities**

**Strategy**
- Support and provide inputs to Sr Manager, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country. Contribute for Fraud Risk strategy and infrastructure for channels and products for efficient investigation of cases and mitigate the fraud risk

**Business**
- Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
- Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation
- Deploy the strategies across products and channels
- Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country
- Ensure the fraud risk management team achieves expense and loss budget targets

**Processes**
- Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management
- Review investigation details and guide GBS/FRSCG team to ensure holistic coverage of the incident / case under investigation.
- Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.

**People & Talent**
- Compliance with all relevant process procedure, guidelines, rules & regulations
- To work and solve problems independently and be able to work in a deadline-oriented environment

**Risk Management**
- Identify and share industry best practices and work with the businesses for their feasibility and implementation.
- Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
- Ensure all FRM policies and procedures in the country, comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
- Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
- Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
- Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
- Managing the agencies appointed for supporting in Fraud prevention and working closely with Legal and Investigation agencies to take the case to logical conclusion.
- Work closely with the GBS/FRSC team to ensure that all activities related to Fraud Control and Investigation activities are conducted timely and according to SLA.
- Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
- Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
- Manage the process of fraud investigation within specified time and reporting to relevant stakeholders
- Manage the fraud risk at pre-acquisition stage for lending and liability products
- Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk

**Governance**
- Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
- Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture
- Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right