An'yst, Fraud Ops

Job Summary Work on Hunter system and ensure timely closure of cases Responsible for end-to-end actioning on the case starting from case identification investigation and closure of cases in the system Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities In case of fraud occurrence he she should be able to report the same Depending on the fraud trends observed should be able to suggest rule enhancements or improvements Should be open to work in shifts Key Responsibilities Strategy Implementation of Hunter system and coordinating all task related to hunter activities Ensuring timely and accurate collation of MIS Dashboards and Hunter related MIS on daily weekly monthly basis to all stakeholders Coordination with FRM field teams for hunter match cases wrt follow up for investigation and completion of assignments Review and Data Analytics for inconsistencies and trigger points that would need actioning at the field Business Ensuring timely and accurate collation of MIS Dashboards and Hunter related MIS on daily weekly monthly basis to all stakeholders Coordination with FRM field teams for hunter match cases wrt follow up for investigation and completion of assignments Review and Data Analysis for inconsistencies and trigger points that would need actioning at the field Processes Review the cases in Hunter system and ensure effectiveness of rules Reduce false positives so as to ensure building robust process People Talent Good analytical skills Able to handle multi-tasking Keen Learner Drive for Results Solution Oriented Good Communication Skills Knowledge of MS Office wst XLS Power Point etc Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation Develop a collaborative relationship with regulators peer banks and fraud risk industry forums to help detect and mitigate fraud Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards Recommend changes to the process control environment or to business practices where necessary to reduce the level of fraud risk exposure to within the agreed appetite Manage the process of fraud investigation within specified time and reporting to relevant stakeholders Manage the fraud risk at pre-acquisition stage for lending and liability products Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk Governance Provide oversight across fraud risk management team ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements This includes compliance with local banking laws other applicable laws and anti-money laundering regulations and guidelines Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Internal stakeholders RCOs Country Retail Risk Head Regional Country Business Heads and Product Head Retail Client segment FGCs In country governance forums or other forums as may be applicable Financial Crime Risk Country Collections Head and Policy team Relevant members of Risk Operations management team Internal IT partners supporting Retail Clients business HR SIS L TD team Operations L C and Customer Experience Management unit External stakeholders Auditors and Regulators Associations Visa MasterCard Amex and other Regional Local forums Credit Bureaus and peer Banks Law Enforcement agencies Suppliers vendors and consultants Other Responsibilities Embed Here for good and Group s brand and values in IN FRM Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Multiple functions double hats Skills and Experience Fraud Monitoring Fraud Reporting Fraud trend analysis Qualifications Minimum Qualification - Graduate Able to write and communicate in English Work Experience - Minimum 1 year maximum 10 yrs Skills - Hunter Application MS Office FRM knowledge Good communication skills About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 34473