Customer Service Representative

2 weeks ago

Thane, India Infojini Inc Full time

**Job Title**:Executive - Sales (Real Estate Sales)**

**Job Location**: Thane (Mumbai)On-site
**Shift Timings**: UK Shift (12PM TO 9PM)
**Working Days** - Mon to Sat
**Qualification**:

- Min Graduates
**ONLY FEMALE CANDIDATES REQUIRED**
**Compensation**: Fixed Salary (Including PF) Incentives + Medical Insurance

**Working Hours**:

- Monday to Friday:

- Females: 12:00 PM to 9:00 PM IST
- Friday Break Time: 1:30 PM to 3:30 PM IST
- **Saturday**:

- Females: 1:30 PM to 5:30 PM IST

**Note**:

- Employees are expected to adhere to their assigned shifts and notify their manager of any planned absences or delays in advance.

**Experience Required**: Minimum 1+years in Real estate upselling Experience/ International Customer Service Experience Required

**Key Performance Indicators (KPIs)**:

- Tele-callers are required to arrange at least two client meetings per day or maintain a minimum weekly average of 11 meetings.
- Tele-callers will be responsible for maintaining an accurate and up-to-date status of the call list provided by the employer. This includes recording follow-up details and submitting the updated list to the employer every working day.

**Rewards**:
An additional performance bonus will be provided quarterly, based on the conversion of leads into closed sales transactions (defined as the customer making both a deposit and the first payment to the developer). Rewards will be calculated for each calendar month as follows:

- 1st Sale: INR 5,000
- 2nd Sale: INR 7,500 (cumulative for the 1st and 2nd sales)
- 3rd Sale: INR 10,000 (cumulative for all 3 sales)
- 4th Sale onwards: INR 10,000 per sale

**Key Responsibilities**
- Make outbound calls to potential clients in the Dubai to promote and upsell real estate properties.
- Understand clients’ needs and recommend suitable properties from our portfolio.
- Build and maintain strong client relationships to ensure repeat business and referrals.
- Provide accurate information about property specifications, pricing, and features.
- Address customer queries, objections, and concerns effectively.
- Schedule property viewings and follow up with clients post-viewing.
- Meet or exceed daily, weekly, and monthly sales targets.
- Maintain and update CRM systems with client interactions and feedback.
- **Excellent communication skills in English** (verbal and written).
- Strong sales and persuasion skills with the ability to handle objections.
- Knowledge of the Dubai real estate market is a plus.
- Ability to work effectively in a UK time zone shift.
- Self-motivated, target-driven, and results-oriented.

**What We Offer**:

- Competitive salary with attractive incentives/commission on sales.
- Opportunity to work with a fast-growing team and develop your career.
- Training and support to enhance your skills and knowledge.
- Dynamic and collaborative work environment.

**Job Types**: Full-time, Permanent

Pay: ₹21,200.00 - ₹31,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- UK shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Real estate sales: 1 year (required)

**Language**:

- English (required)

**Location**:

- Thane, Maharashtra (required)

Work Location: In person

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