Global IT Service Desk Coordinator

How would you like to team up with colleagues from the Americas, Europe, and Asia? We have a ‘work in any way model’ which encourages you to break free from the norm. Choose your own style of delivering results by becoming a Guardian at Safeguard Global.

The role in a nutshell:
How you will make a difference:

- Bring awareness to past due incidents within the IT team.
- Follow up where needed, track actions and escalate appropriately.
- Help Improve SLAs and KPIs.
- Monitor incidents and service requests and perform root cause analysis.
- Log and standardize solutions to improve processes.
- Identify problems and suggest improvements.
- Will oversee following up on tickets, making sure they are constantly being updated and resolved.
- Working alongside regional ServiceDesk Team Leaders to provide meaningful reporting metrics.
- Act as an escalation point.
- Log and Standardized solutions to improve services.
- Assist with troubleshooting, escalation and tracking of issues.

What will give you an advantage:

- Proficiency with Microsoft Office Products (Word, Excel and Power Point) able to generate reports and presentations.
- Work Well with Other Teams
- Ticket System Experience (Manage Engine preferably, ServiceNow and Zendesk).
- ITSM Experience Desired.
- Technical Support Background.
- Communicative.
- Can Do Attitude.
- Pragmatic, Real-World Approach to Service Improvements.
- Minimum of 2 years of relevant experience who can demonstrate the required technical skillset and work ethic.

Advantageous
- Relevant industry certifications.
- Team Player.
- Problem Solver.
- Familiarity with ServiceDesk’s Metrics, SLAs and KPIs.
- Sense of Organization and Prioritization.

Why become a Guardian:
International Environment: Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.

Our Culture: We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.

Autonomy & Flexibility (Work in Any Way): As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.

Learning: Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.

Valuable Experience: Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.

Who we are and what we do:
Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.

Global Benefits
- Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
- Bonding Leave: Enjoy paid leave to bond with your new family member.
- 2 Charitable Days: Contribute to causes you believe in.
- Reward & Recognition Program: Be rewarded for your success and championing our values.
- Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.

Why become a Guardian:

- International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- Our Culture: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.
- Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Next Steps:
LI- MS1

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.