Customer Care Executive(Female)

2 weeks ago

Kizhake Chalakudi, India stayberries.com Full time

stayberries is seeking a skilled and empathetic Customer Care Executive (Female) to join our dynamic team. As a Customer Care Executive, you will be the first point of contact for our valued customers and will play a crucial role in ensuring their satisfaction and loyalty. Your exceptional communication and problem-solving skills will be vital in resolving customer inquiries, addressing concerns, and providing world-class support.

Job Title: Customer Care Executive (Female)

Job Responsibilities:
Handle a high volume of incoming customer calls, ensuring each customer receives personalized attention and care.

Understand customer needs and requirements to provide accurate and efficient solutions, product information, and guidance.

Resolve customer complaints and issues by investigating the root cause and implementing appropriate resolutions, aiming for first-contact resolution whenever possible.

Escalate complex or unresolved cases to the relevant departments while ensuring that customers are kept informed throughout the process.

Build and maintain strong customer relationships by actively listening, empathizing, and showing genuine interest in their concerns.

Stay up-to-date with product knowledge, company policies, and procedures to provide accurate and consistent information to customers.

Process customer orders, returns, and exchanges in accordance with company guidelines, ensuring accuracy and efficiency.

Collaborate with other team members to continuously improve customer service processes and deliver exceptional service.

Identify opportunities for upselling or cross-selling products and services to enhance customer satisfaction and achieve sales targets.

Maintain customer databases and records, updating information and interactions promptly and accurately.

Follow up with customers to ensure that their issues have been resolved satisfactorily and gather feedback to improve our services.

Assist in the preparation of reports and analysis related to customer interactions and support metrics.

Job Requirements:
Proven experience as a Customer Care Executive or in a similar customer service role.

Excellent verbal and written communication skills, with a friendly and approachable demeanor.

Ability to empathize with customers and remain calm under pressure, ensuring a positive customer experience even in challenging situations.

Strong problem-solving skills and a proactive attitude to address customer concerns effectively.

Proficient computer skills and experience working with customer service software and databases.

Highly organized with the ability to multitask and prioritize tasks effectively.

Flexibility to work in rotational shifts and weekends, as required.

Fluency in [relevant languages] will be an advantage.

A positive and team-oriented mindset, contributing to a harmonious work environment.

Join our team and be part of a supportive and rewarding work culture that values both customers and employees alike. We look forward to welcoming you as a valuable member of our customer care team

**Salary**: From ₹12,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you speak any other language than Malayalam or English

**Speak with the employer**
+91 75 920 920 01

  • Customer Care Executive, Chalakkudi, Female

    2 weeks ago

    Kizhake Chalakudi, India Affable Management Services Full time

    Position : Customer Care Executive Location : Kuttikkad, Chalakkudi Experience : 1 - 2 Years of Experience in Customer Care Gender : Female Salary : 15000 Per Month **Salary**: ₹15,000.00 per month Schedule: - Day shift **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Speak with the employer** +91...

  • Customer Care Executive

    1 week ago

    Kizhake Chalakudi, India Nest Matrimony Full time

    Working Time will be from 9:30am to 5:30pm. - Resolve customer complaints and provide solutions. - Provide information about products and services. - Record customer interactions and maintain accurate records. - Work with other teams to ensure customer issues are resolved. - Should Follow the instructions given by Manager/Team Leader. **Job Types**:...

  • Customer Care Executive

    3 days ago

    Kizhake Chalakudi, India Nest Matrimony Full time

    Working Time will be from 9:30am to 5:30pm. - Resolve customer complaints and provide solutions. - Provide information about products and services. - Record customer interactions and maintain accurate records. - Work with other teams to ensure customer issues are resolved. - Should Follow the instructions given by Manager. - Both Ladies & Gents...

  • Customer Care Executive

    2 weeks ago

    Kizhake Chalakudi, India Boxer Apparels Pvt ltd Full time

    . Customer Support - Problem Resolution - Data Management - Sales & Upselling (if applicable) - Collaboration & Reporting **Benefits**: - Health insurance Schedule: - Fixed shift Supplemental Pay: - Yearly bonus **Language**: - Hindi (preferred) - English (preferred) Work Location: In person **Speak with the employer** +91 9745593000

  • Customer Care Executive

    2 weeks ago

    Kizhake Chalakudi, India VENU'S DIGITAL ARCADE Full time

    Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental Pay: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - Hindi (preferred) - English (preferred) Work...

  • Customer Care Executive

    6 days ago

    Kizhake Chalakudi, India Carmel Group Full time

    **Salary**: ₹9,510.00 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Chalakudi, Kerala: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass)...

  • Female Receptionist

    7 days ago

    Kizhake Chalakudi, India Galaxy Educational Services Full time

    **Urgently Hiring Female Front Office Manager** - Any graduate can apply - Manage front office - Handle customers and help them for initial procedures - Good communication skill - Be pleasant and smart at office - Need basic computer knowledge Age - Below 28 Salary is based on performance and experience Hostel Facility Available Location:1st floor Pvt...

  • SEO Executive

    5 days ago

    Kizhake Chalakudi, India hlg business solutions Full time

    **Job Summary**: **Responsibilities**: **SEO EXECUTIVE**: - **Develop and execute international SEO strategies to increase our website's visibility and organic traffic in global markets.** - **Perform keyword research and analysis to identify international search trends.** - **Optimize website content and structure to enhance search engine rankings.** -...

  • Customer Service Executive

    6 days ago

    Kizhake Chalakudi, India myG Digital hub Full time

    Qualification: Degree/Plustwo - Location: Chalakkudy - 0 to 2 years experience in customer care - Initiate telephonic contact with existing and prospective clients in order to generate sales. - Superb verbal communication. - Responding to inquiries concerning things or the organization - Freshers also can apply **Job Types**: Full-time, Permanent,...

  • Customer Care Executive

    2 weeks ago

    Kizhake Chalakudi, India stayberries.com Full time

    Position Overview: Key Responsibilities: - Handle customer complaints and concerns with professionalism and empathy, ensuring prompt resolution and customer satisfaction. - Demonstrate in-depth knowledge of our products and services to effectively assist customers and provide accurate information. - Maintain a positive and friendly demeanor while...