Tm Credit

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

**How will you make an impact in this role?**
- Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.
- Under the Currents Segment, our focus is to equip card members with the knowledge and tools to confidently use their card and encompass three things:

- Solve Corporate Card Member’s immediate needs
- Understand their long-term spending vision
- Empower them to spend with confidence
- Hybrid environment

**Minimum Qualifications**:

- Minimum 1 year in current role
- Minimum 1 year of meaningful experience in Customer Service or Corporate role
- Excellent Verbal Communication
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
- Strong interpersonal, communication and listening skills
- Demonstrated Dependability/Self Motivating Skills.
- Demonstrated Ability to Work effectively within a Team Environment as well as independently
- Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations

**Preferred Qualifications**
- Provide Superior Customer Experience to Corporate Card Members who use American Express for several exclusive benefits and services
- We collect and also indulge in enabling spending to maximize spending by identifying the Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Card member while being compliant with the laid guidelines
- Resolve all Corporate Card members Queries and Follow Established Procedures as Appropriate
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
- Adherence to Quality, Compliance Guidelines and First Call Resolution. Ability to Take Quick Decisions and Respond to Card member Inquiries
- 24/7 & Rotational shifts including night shifts
- Hybrid environment

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.