Customer Service Representative

2 weeks ago

Gurgaon Sector Gurugram Haryana, India Knight learning solutions Full time

**Sales Consultant (Outbound - US Process)**
**Job Location**: Gurugram, Haryana (Work from Office)
**Shift**: Night Shift (Aligned with US EST hours)
**Type**: Full-time | Immediate Joiners Preferred

**Note: Both side cabs (within 30 kms)**

**Salary is credited on the 10th of every month**

**Training period is unpaid**

**Working schedule : 5.5 days a week**

**Training duration : 5 days**

**Shift Timings : Rotational Shifts**

**Job Overview**

We are hiring energetic and driven **Sales Consultants** for our outbound US process. You will engage with potential clients from leads transferred by our Telemarketing (TM) team and close high-quality deals. This is a performance-focused sales role suited for professionals with experience in US-based outbound calling.

**Key Responsibilities**
- Handle outbound calls transferred by the TM team and close deals.
- Manage the complete sales lifecycle, including agreement signings.
- Use dialer systems and manual calling methods effectively.
- Follow pre-defined scripts and lead qualification filters.
- Maintain consistent follow-up with prospects and clients.
- Achieve and exceed monthly sales targets.
- Maintain daily logs and accurate reports of all sales activities.

**Requirements**:
**Education**: Minimum 12th pass (High School or equivalent)
**Experience**: 1+ years in outbound international sales (preferably US market)
**Age Limit**: Up to 35 years

**Key Skills**
- Excellent communication skills (verbal & written - English)
- Strong negotiation and sales-closing abilities
- Familiarity with dialer tools and CRMs
- Ability to adapt and modify scripts as needed
- Self-motivated, reliable, and target-driven

**Work Conditions**
- **Night shift** based on US Eastern Time (EST)
- Must be comfortable working weekends as needed
- Shift timing may adjust with Daylight Saving changes

**Salary & Incentives**

**Fixed Salary**: From 18,000 to ₹45,000/month
**Incentives**: Start at ₹60,000/month upon target achievement
High performers average ₹1.5+ lakhs/month

**Perks & Benefits**

Free two-way cab service within 30 km of office
₹3,000/month travel allowance if using own vehicle
Annual performance appraisals
Training, mentorship, and career growth support
Collaborative and rewarding team environment

**Note**: While our registered office is in Noida, this is a full-time **on-site** role based in **Gurugram, Haryana**.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Night shift
- US shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurgaon Sector 17, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What are your salary expectations?
- Are you okay to travel to Gurugram?
- Can you join us immediately?
- Do you have experience working with Telesales process?

**Experience**:

- International voice process: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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