Instructor/trainer

2 days ago

Ahmedabad, India Bluepearl Staffing Solutions Full time

Ahmedabad

Job brief For Trainer Profile
- We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.
Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.
Qualification
- Graduation

**Responsibilities**:
- Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance and client satisfaction
- Maintain updated records of training curricula and material
- Work experience as a Customer Service Trainer or similar role
- Experience in sales or customer service positions is a plus
- Knowledge of Learning Management Software ( Excel, power point)
- Familiarity with interactive learning activities
- Experience- 1 - 2 Years- Salary- Not Disclosed- Industry- Education / Teaching / Training / Counselling / Academic- Qualification- Other Bachelor Degree- Key Skills- Instructor TrainerAbout Company
- Contact Person- Archana Tiwari- Address- 44, 4th Floor Sankar Chamber, nr Mrudul Tower, Opp Bata Showroom, Asharam Road- Mobile +91-XXXXXXXXXX

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