Associate - Service Operations

2 weeks ago

Chakala Mumbai Maharashtra, India Digi2L Full time

Join our dynamic team as a Associate - Service Operations and play a pivotal role in streamlining our service operations

**Our Story**: Digi2L is revolutionizing the used appliance market in India through our innovative ‘Customer Ready, Price Ready, Payment Ready’ approach. We simplify appliance disposal and offer optimal value to our customers, ensuring a seamless experience. Be a part of our vibrant team and contribute to unlocking India’s potential in the used appliance market.

**Here are some of the responsibilities you'll be taking on, but not limited to**:

- Assist the GM of Service Operations in daily reporting tasks, ensuring accurate and timely data collection and analysis.
- Utilize Excel and other reporting tools to compile, analyze, and interpret service operation data.
- Create visually impressive PowerPoint presentations to effectively communicate key insights and operational metrics.
- Coordinate with various departments to gather necessary information and ensure consistency in reporting.
- Monitor and track service performance metrics, identifying trends and areas for improvement.
- Support in developing and implementing process improvements to enhance service efficiency and customer satisfaction.
- Prepare detailed reports and summaries for management review, highlighting critical operational issues and achievements.
- Maintain meticulous records of service operations data to ensure accuracy and integrity.

**What are we looking for**: To excel in this role, you'll need:

- Proven experience of minimum a year in a reporting role or similar role, preferably within a service operations environment.
- Proficiency in advanced Excel, including VLOOKUP, HLOOKUP, Pivot Tables, and Macros.
- Basic knowledge of Power BI for data visualization and reporting.
- Strong skills in creating visually appealing and informative PowerPoint presentations.
- Excellent organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
- Strong analytical skills and attention to detail.
- Effective communication skills to present data and insights clearly and concisely.
- Ability to work independently and collaboratively within a team.
- A proactive approach to problem-solving and process improvement.

**What We Can Offer You**:

- Join a Revolutionary Tech Platform: Be part of India’s first tech platform transforming the used appliance market.
- Learn from Diverse Talent: Collaborate with and learn from incredible, diverse talent at Digi2L.
- Flexible Work Schedule & Generous Leave Policy: Enjoy flexible shifts & benefit from 24 days of annual leave, 4 public holidays, and comprehensive maternity/paternity leave.
- Expert Coaching and Support: Receive coaching and support from team experts.
- Culture of Continuous Learning: Thrive in a culture dedicated to ongoing learning and career progression.
- Tailored Benefits: Access flexible benefits tailored to your needs

**Job Types**: Full-time, Permanent

Pay: From ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift

Application Question(s):

- What is your current in hand salary? (mandatory)
- What is your expected in hand salary? (mandatory)
- How soon you can join us in days? (mandatory)
- Are you comfortable to travel to Chakala, Andheri location for work from office role? (mandatory)

**Experience**:

- total work: 1 year (required)
- Advance excel skill: 1 year (required)

Work Location: In person

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