Transport Dispatcher

2 weeks ago

Amritsar, India Heed365 Systems Full time

Job Title Transport Dispatcher
- Position Dispatcher
- Job Location BDO Team - India (Amritsar)
- Duration Fulltime with contract
- Qualification Diploma/ Degree Holder
- Eligibility Excellent Communication Skill + Basic Computer Knowledge Required.
- Shifts 24/7 Shift available - Rotation
- Yes
- Expected Salary Based on Qualification, Eligibility, Experience**Responsibilities**:

- 1. Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time.- 2. Communicates all relevant details of driving assignments to drivers to ensure proper execution.- 3. Assist drivers with routing directions and directs them to perform special services when required.- 4. Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.- 5. Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.- 6. Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements- 7. Handles customer concerns and requests for information in an expeditious and professional manner.- 8. Knowledge of surrounding geographic area to ensure effective and efficient routing.- 9. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.- 10. Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).- 11. Ability to work within the appropriate level of independence- 12. Ability to problem solve, resolve issue od co-worker and helpful- 13. Ability to use office machines (fax, scanner, copier, zip drive, telephone system)- 14. Ability to use Microsoft Office Program and computerized routing software.- 15. Ability to read road and street maps from Google and similar online portals- 16. Bi-lingual abilities with English such as Spanish, Hindi, Urdu, Punjabi etc.-
- 18. Must be willing to work in rotating shifts per business needs and office manager- 19. Morning, Afternoon, Evening and night shifts available-
- Long term commitment to work with organization
- Strong interpersonal and communication skills
- Positive, go-and-getter attitude
- Motivated and enthusiastic team player
- Willingness to learn and grow professionally
- Prioritizing, time management and organizational skills

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