Telecalling Collection Executive

1 week ago

Nagarbhavi Bengaluru Karnataka, India Hiretick Full time

Telecalling Collection Executive

**Responsibilities**:

- Telecalling: Make outbound calls to customers with overdue loan payments to initiate collection efforts.
- Customer Interaction: Interact with customers in a courteous and professional manner, understanding their financial situations and negotiating repayment terms.
- Payment Follow-Up: Follow up with customers to ensure timely repayments and maintain accurate records of interactions and payment commitments.
- Collections Targets: Achieve individual collection targets set by the team lead or collection manager.
- Customer Assistance: Provide support and assistance to customers in resolving their payment-related queries or concerns.
- Compliance: Adhere to the legal and regulatory guidelines related to collections and ensure ethical and fair collection practices.
- Customer Data Management: Update and maintain customer records and payment information in the collection management system.
- Reporting: Provide regular updates on collection activities and performance to the team lead or collection manager.
- Team Collaboration: Collaborate with the telecalling team, collection managers, and other cross-functional teams to share insights and improve collection strategies.
- Quality Assurance: Ensure accuracy and completeness of data entered in the collection system and compliance with the organization’s policies.

**Requirements**:

- Previous experience in telecalling, collections, or customer service roles is preferred.
- Strong communication and negotiation skills, with the ability to effectively engage with customers and build rapport.
- Target-driven and result-oriented mindset, with the ability to achieve collection targets.
- Empathetic and customer-focused approach, demonstrating understanding and empathy towards customers’ financial situations.
- Ability to handle sensitive and challenging customer interactions with professionalism and patience.
- Basic computer skills and familiarity with data entry and record-keeping tasks.
- High level of integrity and compliance with ethical collection practices.
- Willingness to work in a fast-paced and challenging environment, demonstrating adaptability and resilience.
- High school diploma or equivalent education is required.

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- Inside sales: 1 year (required)

**Language**:

- English (required)
- Kannada (required)

**Location**:

- Nagarbhavi, Bengaluru, Karnataka (required)

Work Location: In person

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