Support Associate

5 days ago


Twentyfour Parganas District West Bengal, India Norlox Solutions Pvt Ltd Full time

Job Title: Support Associate (Night Shift)

Location: New Town

Shift Timing: 8:00 PM - 5:00 AM (Night Shift)

**Job Type**: Full Time

Drop: One Side

**Job Summary**:
**Key Responsibilities**:

- Resolve customer queries efficiently and professionally.
- Maintain accurate records of customer interactions and resolutions.
- Collaborate with internal teams to escalate and resolve complex issues.
- Ensure compliance with company policies and service-level agreements (SLAs).
- Identify opportunities to improve support processes and customer satisfaction.

**Benefits**:

- Competitive salary & performance-based incentives.
- Growth opportunities within the company.
- Paid training and skill development programs.
- Supportive and collaborative work environment.
- Salary range: 18,000-25,000 INR Fixed (depending in performance in the interview)

**Requirements**:

- Experience: Minimum 1+ years of Experience
- Education: High School Diploma/Bachelor’s Degree

**Skills**:

- Strong communication (verbal & written) skills.
- Ability to multitask and work in a fast-paced environment.
- Basic technical troubleshooting skills.
- Proficiency in using customer support tools and software (preferred).
- Availability to work night shifts (8:30 PM - 5:30 AM).

**Benefits**:

- Competitive salary & performance-based incentives.
- Growth opportunities within the company.
- Paid training and skill development programs.
- Supportive and collaborative work environment.

**SEND YOUR CV IN (9147704137)**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Commuter assistance
- Paid sick time
- Paid time off

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

Work Location: In person


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