Tm-policy Servicing

6 days ago

Noida Uttar Pradesh, India Cognizant Full time

**Job Summary**

**Responsibilities**
- Manage policy servicing processes to ensure efficient operations and high-quality service delivery.
- Utilize MS Excel to analyze data generate reports and support decision-making processes.
- Collaborate with cross-functional teams to streamline policy servicing workflows and improve customer satisfaction.
- Monitor and evaluate policy servicing metrics to identify areas for improvement and implement corrective actions.
- Provide technical support and guidance to team members in the use of MS Excel for policy servicing tasks.
- Ensure compliance with industry regulations and company policies in all policy servicing activities.
- Develop and maintain documentation for policy servicing procedures and best practices.
- Conduct regular audits of policy servicing processes to ensure accuracy and consistency.
- Assist in the development and implementation of new policy servicing tools and technologies.
- Communicate effectively with stakeholders to address policy servicing issues and provide timely resolutions.
- Support the training and development of team members to enhance their skills and knowledge in policy servicing.
- Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of policy servicing operations.
- Contribute to the companys purpose by ensuring high-quality policy servicing that positively impacts customer satisfaction and business outcomes.

**Qualifications**
- Possess strong proficiency in MS Excel for data analysis and reporting.
- Have experience in Auto
- Claims and Property & Casualty Insurance domains is a plus.
- Demonstrate excellent analytical and problem-solving skills.
- Exhibit strong communication and interpersonal skills.
- Show ability to work independently and as part of a team.
- Display attention to detail and a commitment to accuracy.

**Certifications Required**
- Microsoft Office Specialist: Excel Certification

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