Executive Service Contracts Administration

11 hours ago

Mumbai Maharashtra, India Carestream Health Full time

**Date**:Sep 27, 2024

**Location**: Mumbai, IN

**Company**:Carestream Health

**Position Summary**:
Providing internal customers, suppliers, dealers and end customers with quality customer service; responsible for the auditing of the billing processes in a timely manner and making necessary corrections to the information. Keeping internal control systems updated for quick and accurate tracking.

**Position Responsibilities**:

- Reviewing documentation related to a Service Contract in regards to accurate entry into the company's systems.
- Contract management - Processing of new contracts, contract renewals and cancellations
- Review and billing of services for equipment not under contract
- Verification of accuracy of billing done per quotes or special promotions
- Verification of accuracy of services reported by Field Engineers before releasing for billing
- Follow up on requests from the credit department
- Processing necessary credits
- Accurate and continuous control of customer files and internal trackers
- Follow up with customer accounts.
- Creating new accounts as necessary
- Being familiar with correct invoicing catalog numbers per product and region
- Receiving incoming calls and addressing internal/external inquiries

**Required Skills & Education**:

- Bachelor’s Degree
- Strong proficiency in English, both oral and written
- 2 years experience in Order to cash / Invoicing / Accounts receivable
- International voice calling
- Knowledge of payment and credit cycles.
- Analytical thinking
- High level of attention to details
- Identify and solve problems with customer accounts.
- Customer Focused (internal and external)
- Strong communication skills, both verbal and written
- Focused on service and understanding of accounts for your organization
- Sense of urgency
- Schedule - Monday through Friday - 9hrs.Shift window 5:30pm - 5:30 am IST

**Desired Skills**:
**Work Environment**:
**Physical Requirements**:

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