Chat Process Executive

2 days ago

Mohali, India Suffescom Solutions Pvt. Ltd Full time

**JOB BRIEF**

We are looking for an active, energetic Chat Support Executive, Who is responsible for Customer's help for all tech challenges faced while using the Product and services provided.

**ROLES AND RESPONSIBILITIES**
- Attending,Understanding & responding to Customer queries/issues over chat.
- Will be responsible for facing customers, gathering requirements and providing possible solutions.
- escalating the clients/ process to the manager
- Analyse and identify process changes or product enhancements required & suggest if any.

**Requirements**:

- Should be active, energetic, and enough smart to understand the customer\'s queries.
- Sharp understanding and memory of how software/product work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.

**WORKING SHIFT: Rotational/Night, 8 hours**

**JOB TYPE**: **FULL TIME**

**Benefits**

On time salary
inter
- tech work
Skill upgradation trainings
Soft skills trainings
Rewards and recognitions
weekly de-stressing activities

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 per month

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mohali - 140501, Punjab: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

**Speak with the employer**
+91 7580081322

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