Customer Support Executive

2 weeks ago

Gurgaon, India Nexus Consulting Solutions Full time

The Customer Support Executive will be responsible for providing excellent customer service and support to our clients. You will be the primary point of contact for all customer inquiries, complaints, and issues. As a member of our team, you will work closely with other departments to ensure that our customers receive timely and effective solutions to their problems.

**Responsibilities**:
Identifying and assessing customer needs to achieve satisfaction

Providing accurate, valid, and complete information by using the right methods/tools

Building sustainable relationships of trust through open and interactive communication

Troubleshooting technical issues and escalating complex cases to appropriate teams for resolution

Maintaining customer records by updating account information

Following up with customers to ensure their issues have been resolved satisfactorily

Keeping abreast of product features and updates to provide accurate information to customers

Taking ownership of customer issues until resolution is achieved

**Requirements**:
Bachelor’s degree in business administration or related field (or equivalent experience)

Prior experience in a customer support role preferred

Excellent communication skills - both verbal and written - with an ability to convey complex technical concepts clearly and concisely to non-technical users.

Familiarity with CRM systems (e.g. Salesforce) preferred.

A positive attitude, strong work ethic, and ability to work well in a team environment.

An analytical mindset with a problem-solving attitude.

**6days working, rotational shift, 1 side cab in odd hours.**

**Undergrad fresher with average communication will work.**

**Salary**: ₹13,100.00 - ₹15,600.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9105885534

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