Executive- Reservation

2 weeks ago

Kolkata West Bengal, India Group Concorde Full time

**Company**: Group Concorde
**Industry**: Aviation & Cargo Logistics
**Location**: Kolkata
**Position**: Executive - Reservation & Ticketing
**Experience**: Minimum 3 years in Reservation & Ticketing

**Role Overview**:
**Key Responsibilities**:

- Manage airline reservations and ticketing for both domestic and international flights.
- Handle queries and provide assistance to customers regarding flight schedules, availability, fares, and related services.
- Process cancellations, changes, and refunds in accordance with airline policies.
- Ensure compliance with airline ticketing rules and procedures, including fare calculation and fare rules.
- Coordinate with airline partners and maintain strong relationships to facilitate smooth operations.
- Provide exceptional customer service and resolve any issues or discrepancies in a timely manner.
- Stay updated on airline regulations, policies, and industry trends.
- Assist in managing group bookings and special requirements as needed.
- Prepare daily, weekly, and monthly reports on ticketing and reservations activities.

**Qualifications**:

- Bachelor’s degree in a relevant field is preferred.
- Minimum of 3 years of experience in airline reservation and ticketing.
- Proficiency in airline reservation systems (e.g., Amadeus, Galileo, Sabre, etc.).
- Strong knowledge of airline ticketing policies, procedures, and fare rules.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Detail-oriented with strong organizational skills.
- Customer-focused with the ability to handle customer queries professionally and efficiently.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and career development.
- A dynamic work environment with a leading company in the aviation industry.
- The chance to work closely with international airline partners.

Pay: ₹30,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

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