Customer Service Executive

1 week ago

Alwarpet Chennai Tamil Nadu, India Tulsi Madras Full time

**Key Responsibilities**
- **Product Presentation**: Showcase our collections to customers, guiding them in making informed purchasing decisions.
- **Video Call Coordination**: Work with the internal team to schedule and facilitate video calls with customers, ensuring a seamless and personalised experience.
- **Order Management**: Assist customers with product orders, processing inquiries, and following up on order status, ensuring timely delivery and customer satisfaction.
- **Feedback and Improvement**: Collect customer feedback and work with the relevant teams to improve service delivery and product offerings.
- **Sales Support**: Contribute to achieving sales targets by actively promoting products, answering queries, and addressing customer concerns effectively.

**Requirements**:

- Previous experience in customer service or sales, preferably in the fashion or têxtile industry.
- Strong communication skills, both verbal and written.
- Ability to understand and translate customer requirements into tailored product offerings.
- Proficiency in scheduling and coordinating virtual meetings or video calls.
- A passion for têxtiles or fashion design, with knowledge of sarees being a significant advantage.
- Ability to work well both independently and in collaboration with the internal team.
- Strong problem-solving skills and attention to detail.
- Ability to multitask in a fast-paced environment.

**Preferred Skills**:

- Knowledge of têxtile fabrics, fashion trends, and design principles.
- Familiarity with fashion retail or e-commerce platforms.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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